KCS - When Clicking "Re-Sync" After Fixing a QuickBooks Online Sync Failure, How Long It Take?

Objective:

  • Does a QBO re-sync happen immediately?
  • How long does a QuickBooks Online re-sync take?

Environment:

  • Clio Web App
  • QuickBooks Online

Additional Information:

Not all errors from the QuickBooks Online Sync offer the option to re-sync. If this button is not available and it has been one hour since making the change or the re-sync has failed, please call Clio Support at 1-888-858-2546 ext. 2. 

A QuickBooks Online Sync cannot be forced.

Answer:

After clicking the "re-sync" button, the Bill will attempt a re-sync during the next QuickBooks Online sync. Clio will perform a sync to QuickBooks Online in 30 minute intervals

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