KCS - No Clio Launcher External Link Icon on Documents Page

Issue:

  • Trying to install the Clio Launcher but don't have the button available

Environment:

  • Clio Web App

Additional Information:

Clio Launcher: Installation and Use Guide

Cause:

(A) You are viewing Documents Folders (rather than individual files)

OR

(B) Your subscription plan does not include Clio Launcher

Resolution:

(A) Click on Switch to file view at the top-right of the Documents page

(B) Upgrade your subscription to Boutique or Elite: How to Upgrade Your Clio Account Pricing Plan

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