KCS - How do I Find the ID for a Secure Message?

Objective:

  • Locate URL for Secure Messages

Environment:

  • Clio Web App

Additional Information:

Support may request the ID of a Secure Message, to include when documenting an issue

Procedure:

  1. Go to the Communications page or tab in a Matter
  2. Select Secure Messages
  3. Click on the down arrow in the "Actions" columns (beside "Reply")
  4. Select View
  5. Refer to the URL bar at the top of the page; the ID will be the number at the end of the web address

 

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