KCS - Already Installed Clio Launcher but the Launcher Icon has Turned Grey

Objective:

  • Do I need to install Clio Launcher every time I use it?
  • Is the Launcher a one time installation?

Environment:

  • Clio Web App
  • Clio Launcher

Additional Information:

n/a

Answer:

When you clear your cache, the Clio Launcher icon will turn from blue to grey. The Launcher has not been uninstalled, and you can continue to use the Launcher as per normal by following these steps:

  1. Click on the grey Clio Launcher icon
  2. On the screen that pops up, click Launcher is already installed on this computer
  3. The icon should now be blue and you will be able to use the Launcher as per normal.
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