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When I Select A File To Import Contacts, Nothing Happens

Issue:

  • After selecting a file to import contacts, it still asks me to select a file
  • When you select a file to upload contacts nothing happens
  • Unable to upload selected file to import contacts
  • Clio Grow not accepting contacts spreadsheet file
  • Nothing happens when I try to upload a contacts file

Environment:

  • Clio Grow

Additional Information:

How to Import Contacts via CSV or Excel File in Clio Grow

Cause:

File type to import contacts must be .csv or .xlsx. All other file types including .xls will not work and appear to do nothing. 

Resolution

  1. Open .xls file in Excel
  2. Use the "Save As" function
  3. Change the File Type to .csv or .xlsx
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